How does a spa operate on a daily basis?

The development of a Spa Manual consists of carrying out a complete description of the daily operations of all the relevant areas of the centre, including the standard of quality and its periodic monitoring.

Making the daily success of the spa a reality, keeping it in perfect conditions and implementing criteria for efficient customer service is in the hands of the workforce.  To this end, the Spa Manual includes the following sections to structure their work:

• A description of the spa and all of its areas.
• Procedures for customer service and treatment.
• Experience of the spa for various types of clients.
• A tour of the spa.
• Spa rules for guests.
• Rules for spa staff.
• Rules on the appearance of staff.
• Meetings and communication organisation.
• Reservation procedures and client-based management.
• Reservation confirmation procedures.
• Payment procedures.
• Communication by e-mail.
• Telephone etiquette.
• Presentation and layout of the area.
• Hygiene and cleaning guidelines.