We keep a periodical relationship with your centre, through customised protocols, which let us advice you in decisions making. We also offers support in real time queries, incorporating corrective measures to be more competitive at short, medium and long term.

We adjust to your real needs, we advise you to achieve a higher profitability from your centre. HR assessment, action protocols, quality department, advising in marketing, administrative consultancy, spa menu analysis… Those are just some services we offer to optimise your facilities.


1. OPERATING CENTRES

1.1.  MYSTERY SHOPPER ACTIONS

An expert from our Freixanet Experience team plays the part of a Mystery Shopper. Acting as an anonymous client, he or she observes and inspects each of the spa areas, prepares a summary of the investigations and offers solutions to the detected problems.

The result of this service is:

- A report on client treatment: an assessment of the procedures regarding requests for information, reservations and the carrying out of treatments.
- A report on the installations: atmosphere, decoration, hygiene, cleanliness and maintenance.
- SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis: a list of the strong points and areas for improvement, including a special focus on customer service, services offered and training.


1.2. SIGNIFICANT DATA PERIODICAL REQUEST

For a real study and the maximum detail, the centre should send us periodically some specific data (daily closing procedure, occupation statistics, quality reports…), which will be treated with maximum confidentiality.

Our staff is going to study these data, identifying which measures must be applied to improve them.


1.3. PERMANENT CONTACT

A member of our staff and an email address will be available for queries, 365 days a year.


1.4. PERIODIC VISIT OF OUR MANAGEMENT EXPERT

Our expert will visit your centre periodically to hand in the reports and improvement recommendations. They will be presented in a meeting with the spa manager, the responsible of each department and the spa staff.


1.5. MEETING REPORT

After each visit, we are sending a report to sum up the decisions made in the meeting.


1.6. CONTROL AND STUDY

We thoroughly control that the agreed protocols are applied and we also study new actions.


2. NEW CENTRES

2.1. SIGNIFICANT DATA PERIODICAL REQUEST

For a real study and the maximum detail, the centre should send us periodically some specific data (daily closing procedure, occupation statistics, quality reports…), which will be treated with maximum confidentiality.

Our staff is going to study these data, identifying which measures must be applied to improve them.


2.2. PERMANENT CONTACT

A member of our staff and an email address will be available for queries, 365 days a year.


2.3. PERIODIC VISIT OF OUR MANAGEMENT EXPERT

Our expert will visit your centre periodically to hand in the reports and improvement recommendations. They will be presented in a meeting with the spa manager, the responsible of each department and the spa staff.


2.4. MEETING REPORT

After each visit, we are sending a report to sum up the decisions made in the meeting.


2.5. CONTROL AND STUDY

We thoroughly control that the agreed protocols are applied and we also study new actions.