Freixanet Saunasport Wellness management offers an extension of the service offer for your Spa or Wellness centre: "Quality control “and "Mystery Shopper “.
In a Spa your health and your well-being will profit. The variety of different services in a Spa should be attractive and inviting, so that the guests will find a new mind and body balance. It is important to create individual Spa experiences for your guests, so that they will receive a unique Wellness sensation. As a result your business will be successful and your guests will benefit from the stay at your Spa. To achieve these goals, the division Freixanet Wellness management offers professional support and profound know-how. The Wellness Mangement team has comprehensive specialized knowledge within the Spa world and you can build on their experience of many years. They accompany you on your way to your success; whether your Spa is still in the project phase, or already at an operational stage.
With the new services “Quality control” and “Mystery Shopper” Freixanet Wellness management offers strategies, which WILL LEAD your business to more success. The offer “Quality control” covers an active support in Marketing and in PR related to your Spa. This includes a revision and a re-orientation of the marketing activities, creating new service offers or the organization and planning of special Events.
“Quality control” addresses itself to entrepreneurs, who would like to achieve more from their Spa: yield analysis, profit & loss statement, products evaluation, staff review and marketing costs. Furthermore you will receive a picture from customer view point over the quality of the customer service, and subsequently suggestions how the quality of the customer care could be improved. A further advantage of this offer is the optimization of the presentation, cleanliness and hygiene of the Spa, including treatment rooms, the sales area and additional zones. The quality of the treatments performance will be examined carefully and above all your staff will be motivated and encouraged. All important points, so that your Spa Business boom!
Regarding the new offer „Mystery Shopper “, an objective evaluation of your centre from a customer's point of view. "The Mystery Shopper” acts as an anonymous customer and will investigate and survey all areas of the Spa. Subsequently you will receive a summary of this visit and proposals for the resolution of the points highlighted in the analysis. The division of Wellness management will provide a detailed report, from the first impression at the Spa, treatment performance, the quality and hygiene of the installations up to the last detail. Particularly we want to highlight the SWOT (strength, weaknesses, opportunities and threats) analysis over all individual areas of your centre.
Beyond that, the advisory activities of the division Wellness management are customised with the specific needs of your Wellness centre or Spa. In the beginning the focus is always on project orientation and afterwards the implementation of the individual phases: Spa philosophy, Spa marketing and public relations, consultation for the correct product selection and yield analysis; project management for the Spa initial phase; design of Spa Signature Treatments; organization of an individual Spa ambience; Personnel structure, staff selection and - training; implementation of a Membership system; consultation for the ideal Spa software among other consultancy offers.
A special highlight is the offer “Spa Manual”, which describes all procedures and policies within the Spa and therefore will become the criteria for the quality implementation of the Spa philosophy and service standards.
The management of a profitable Spa or Wellness centre requires a professional structure, and all actions affect directly or indirectly the success of your business. The division Wellness management will guide you on your way to greater success.
